FAQ's
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
What types of jewelry do you offer?
We offer a diverse range of jewelry, including rings, earrings, bracelets, and necklaces. Our collections feature various styles such as oxidized, hoops, pearl, antique, statement pieces, 18K gold plated, 925 Sterling Silver and premium brass designs.
Are your products made from genuine materials?
Yes, we prioritize quality and authenticity. Our 925 silver collection is crafted from genuine sterling silver, and our 18K gold-plated items are made with high-quality materials to ensure durability and style.
What payment methods do you accept?
We accept various payment methods, including major credit and debit cards, net banking, and popular digital wallets, ensuring a secure and convenient shopping experience. We also offer Cash on Delivery option.
How can I track my order?
Once your order is dispatched, we will provide a tracking number via email or SMS. You can use this number on our logistics partner's website to monitor your shipment's progress.
What is your return and exchange policy?
Please note, we do not offer returns and exchanges.
In case there is any damage or defect, you must have an opening video of the parcel in order to have any claims. We will initiate with the exchange once we verify the claim with the proper and clear video.
Do you offer customization or personalization services?
Currently, we do not offer customization or personalization services. However, we continually update our collections to include a wide variety of designs to suit different preferences.
How should I care for my jewelry?
To maintain the beauty and longevity of your jewelry, avoid exposure to moisture, perfumes, and chemicals. Store your pieces in a dry, cool place, preferably in individual pouches or boxes, to prevent scratches and tarnishing.
Do you ship internationally?
At this time, we offer shipping only within India. We are working towards expanding our services to international customers in the near future.
What is your return and exchange policy?
How can I contact customer support?For any inquiries or assistance, you can reach our customer support team at geminijewels23@gmail.com. We aim to respond to all queries within 24 hours.